FREQUENTLY ASKED QUESTIONS

SHOPPING

The shopping cart is all the selected products in one place. Once you have added the products you like and want to purchase to the shopping cart, you can change their quantity, delete or add other products. Once you have assembled the shopping cart, you do not have to shop immediately, but we do not guarantee that the selected products will not be purchased by another buyer. The shopping cart is not a reservation tool.

SETTLEMENT

All transactions are carried out securely and with encrypted data. By clicking "Pay Now", you will be redirected to E-banking via MakeCommerce, where you can safely complete your purchase. Payments are made using both Lithuanian and foreign bank accounts.

PRESENTATION

We deliver goods throughout Lithuania and the world. Usually, we deliver goods in Lithuania via parcel machines within 2-3 business days after payment. If you want to receive goods in other ways, be sure to contact us personally.

RETURN

Unworn, damaged or defective items ordered from www.my13wear.lt can be returned within 14 days of receipt. Product labels or packaging must not be removed or otherwise damaged (this does not apply to defective items). If the items were made individually for you, from pre-order collections, the items are NOT RETURNABLE.

PRODUCT

If the item is sold out, the buyer has the opportunity to send us a request using the specified contacts .

LOYALTY

Loyalty discount applies only to non-discounted items. We offer discounts for birthdays and regular customers. Contact us for a discount code!

PRE-ORDER

These are collections where you can be the first to pre-order models. Certain models are made only for individual orders.